Coordination Dysfunction in an Integrated System of Budgeting Process at ACT Organizations

Meranti Meranti, Ummi Salamah


The process of coordination is an essential requirement within an organization to balance the specific activities or different so that everything is directed to a particular purpose. This study aims to evaluate the process of coordination and barriers in coordination of budgeting in an organization, as a result of the implementation of an Enterprise Resource Planning (ERP) integrated system. The subject of this research is PT Activation Communication Terpadu (ACT), which is a company with business units in the field of brand activation services especially event organizing. The approach used in this research is qualitative, using explorative type. On the other hand, the method of data collection in this research is observation and literature study. This research uses organization theory approach that is coordination mechanism and resource dependence theory which is used to evaluate the result of data analysis. The results of this study indicate that the coordination process through integrated information system has big obstacles because it must pass many approvals from several parties, while the number of uncertainties caused the event leader to make repeated coordination. This has an impact on the flow of events that affect the business process. The conclusion of this research is coordination mechanism based on integrated information system is not always appropriately applied in all organizational management


Coordination; Organizational Communication; Management; System Information; Resource dependence Theory

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